Ensuring you have the right safety gear is a critical part of working at Pepsi Bottling North America (PBNA). The company provides a dedicated platform through Lehigh CustomFit to help employees select, order, and manage their required safety footwear. This portal is designed to make the process of obtaining high-quality, slip-resistant, or steel-toed shoes as simple as possible.
If you are looking to access your account, order new equipment, or check the status of a previous shipment, understanding how to navigate the Custom Fit system is essential. This guide provides a straightforward walkthrough of the login process, troubleshooting tips, and how to make the most of your employee benefits.
What is the PBNA Custom Fit Program?
The PBNA Custom Fit program is a partnership between Pepsi Bottling North America and Lehigh CustomFit, a leader in managed personal protective equipment (PPE) programs. This collaboration ensures that every employee has access to footwear that meets specific safety standards required for their specific job role.
Safety shoes are not just a recommendation; in many warehouse and delivery environments, they are a requirement for workplace safety. The portal allows you to browse a curated selection of boots and shoes that have been pre-approved by your employer for durability and protection.
The Importance of Proper Footwear
In the bottling and distribution industry, workers face various hazards including heavy lifting, wet surfaces, and moving machinery. Wearing the correct footwear helps prevent slips, trips, and falls, while also protecting your feet from impact or compression injuries.
- Slip Resistance: Essential for working around liquids or in refrigerated environments.
- Impact Protection: Steel or composite toes protect against falling objects.
- Comfort and Support: Proper arch support reduces fatigue during long shifts on concrete floors.
How to Log In to Your Account
Accessing the portal requires specific credentials provided by your supervisor or human resources department. Unlike standard websites that only require an email and password, the PBNA portal uses a three-tier authentication system to ensure you are connected to the correct location and budget.
To log in, follow these simple steps:
- Enter Your Account Number: This is typically a code assigned to your specific division or region within PBNA.
- Enter Your Location Code: This identifies your specific facility or warehouse.
- Enter Your Password: Use the unique password assigned to you or the one you created during your initial setup.
If you are a new hire and have not yet received these details, contact your local site coordinator. They will provide the specific codes needed to access the shoe selection available to your team.
Troubleshooting Common Login Issues
It is common to encounter hurdles when trying to access employee portals. If you find yourself locked out or receiving an error message, there are a few standard steps you can take to resolve the issue quickly.
Verify Your Location Code
The most frequent error occurs when the location code is entered incorrectly. These codes are case-sensitive and must match the records exactly. Double-check your employee handbook or onboarding paperwork to ensure you have the correct digits.
Resetting Your Password
If you have forgotten your password, the portal offers a recovery option. You may need to provide your employee ID or verify your identity through your work email. If the automated system does not work, you can reach out to the dedicated customer service line for assistance.
Browser Compatibility
Sometimes, older web browsers can cause the portal to glitch. For the best experience, use a modern browser like Google Chrome, Microsoft Edge, or Safari. Clearing your browser’s cache and cookies can also resolve many loading issues.
Ordering Your Safety Shoes
Once you have successfully logged in, the ordering process is intuitive. The system is designed to show you only the shoes that are approved for your specific job function, which takes the guesswork out of compliance.
To place an order, follow these steps:
- Browse the Catalog: Look through the available styles, including athletic-style safety shoes, traditional work boots, and hikers.
- Check the Specifications: Ensure the shoe meets the requirements listed for your role (e.g., EH rated, waterproof, or puncture-resistant).
- Select Your Size: Use the sizing guides provided on the site. If you are between sizes, consider the type of socks you will wear during your shift.
- Confirm Shipping: Most orders are shipped directly to your home or your workplace location, depending on your facility’s policy.
Contacting Support for Help
If you experience technical difficulties that you cannot solve on your own, or if you have questions about a specific shoe model, there are dedicated resources available to help you. The Custom Fit program provides direct support to ensure no employee is left without the protection they need.
You can reach out to the customer service team via phone at 1-800-444-4086. Alternatively, you can send an email to [email protected]. When contacting support, have your employee ID and location code ready so they can assist you more efficiently.
Conclusion
Accessing your PBNA safety shoe portal is the first step toward staying safe and comfortable on the job. By following the login procedures and utilizing the resources provided by the Custom Fit program, you can ensure you always have the best equipment for your daily tasks. Remember to check your portal regularly for updates on your PPE allowance and new footwear arrivals.
For more helpful guides on managing your employee benefits or navigating workplace technology, feel free to explore our other articles designed to simplify your professional life.