Finding the right contact information for a specific furniture manufacturer can sometimes be a challenge, especially when brands operate under parent company names. If you are looking for C&T International, you are likely seeking assistance with Sorelle or Golden Baby nursery furniture. This guide provides the direct contact details, safety information, and support steps you need to manage your household products effectively.
Who is C&T International?
C&T International is a major manufacturer and distributor in the juvenile furniture industry. For many years, the company has produced a wide range of nursery items, including full-size cribs, toddler beds, dressers, and changing tables.
While the name C&T International appears on many shipping manifests and business registrations, the company is most commonly recognized by its primary brand name: Sorelle Furniture. If you own a piece of furniture with a C&T label, it is almost certainly a Sorelle product.
The company is based in New Jersey and has been a staple in the American nursery market for decades. They focus on blending traditional designs with modern safety standards, though older models have been subject to specific safety updates over the years.
Official Contact Information
When you need to reach out for warranty claims, replacement parts, or assembly instructions, using the direct communication channels is the most efficient approach. Based on current business records, here is how you can contact the company.
Phone Support
The primary way to reach C&T International and Sorelle Furniture is via their customer service phone line. This is often the fastest way to get answers regarding specific model numbers or hardware needs.
- Primary Phone Number: (201) 531-1919
- Alternative Support Number: (877) 791-9398
Email and Online Correspondence
For documentation purposes, such as sending photos of a damaged part or a manufacturing label, email is highly recommended. You can reach their administrative and support team through their dedicated furniture domain.
- Customer Support Email: [email protected]
Physical Location
The company operates out of East Rutherford, New Jersey. While they do not typically handle direct retail sales at this location, it is the hub for their corporate operations and distribution management.
Address:
C&T International / Sorelle Furniture
East Rutherford, NJ 07073
Identifying Your Furniture Model
Before you call or email the company, you must identify exactly which product you own. C&T International has produced dozens of different styles over the years, and hardware is rarely interchangeable between different models.
Look for a permanent tracking label on your furniture. On cribs, this is usually located on the inner bottom rail of the headboard or footboard. On dressers, it is often found on the back panel or the underside of the unit.
The label should contain the following essential information:
- Model Number: Usually a three or four-digit number (e.g., 180, 910, 185).
- Date of Manufacture: This is critical for determining if your product is affected by safety recalls.
- PO Number: A production order number that helps the company track the specific factory batch.
Understanding Important Safety Recalls
If you are searching for C&T International because you are concerned about the safety of an older crib, it is important to understand the history of nursery furniture regulations. In 2010, C&T International, in conjunction with the Consumer Product Safety Commission (CPSC), issued a significant voluntary recall.
The Drop-Side Crib Recall
The recall primarily affected “drop-side” cribs manufactured between January 2000 and March 2010. Drop-side cribs were designed with a side rail that could be lowered to make it easier to lift a child, but the hardware was found to be prone to malfunctioning.
If the drop-side hardware breaks or detaches, it can create a gap where a child could become trapped. Some of the specific Sorelle models included in these safety notices were:
- Alessandra (Model 180)
- Alex 3 in 1 (Model 910)
- Amelia (Model 185)
- Chelsea (Model 100)
- Lana (Model 230)
- Rita (Model 170)
What to Do if You Own a Recalled Model
If you identify your crib as one of the recalled models, the CPSC recommends that you stop using it immediately. Do not attempt to fix the crib with homemade solutions like zip ties or extra screws.
In the past, the company provided “immobilizer kits” to lock the drop-side rail in place permanently. However, since federal laws changed in 2011 to ban the sale and manufacture of all drop-side cribs, most safety experts recommend replacing these older models entirely with modern, fixed-side cribs.
How to Request Replacement Parts
If your furniture is not part of a recall but is simply missing a bolt or a bracket, you can often order a hardware kit directly from the manufacturer. This is common for parents who are setting up a crib for a second child and have lost the original assembly bag.
To request parts, follow these steps:
- Take a Photo: Capture a clear image of the tracking label on the furniture.
- Consult the Manual: If you still have the assembly instructions, identify the specific part letter or number (e.g., “Bolt M6 x 40mm”).
- Email Support: Send your request to the customer service email mentioned above, including your model number and the specific parts you need.
- Check Availability: For models that are more than 10 years old, the company may no longer stock the specific hardware. In this case, they may provide specifications so you can find a safe alternative at a specialized hardware store.
Safety Tips for Using Older Furniture
Many pieces of C&T International furniture are built to last and are often passed down through families or sold in the second-hand market. If you are using a pre-owned Sorelle or C&T item, keep these safety tips in mind.
Always check for structural integrity. Ensure that all slats are spaced no more than 2 and 3/8 inches apart. This prevents a child’s head from becoming lodged between the slats. Additionally, ensure there are no decorative cutouts in the headboard or footboard that could snag a child’s clothing.
Check the finish of the wood. Older furniture may have chipped paint or splinters. If you decide to refinish a piece of nursery furniture, ensure you use non-toxic, lead-free paint that is specifically rated as safe for children’s products.
Conclusion
Contacting C&T International is the most reliable way to ensure your Sorelle furniture is safe, complete, and properly assembled. By identifying your model number and date of manufacture before reaching out, you can streamline the process and get the specific help you need for your nursery.
Ensuring the safety of your home environment is an ongoing process. If you found this guide helpful, consider exploring our other articles on home safety standards, product maintenance, and how to navigate consumer recalls for everyday household items.