If you have recently received a notice regarding a class action settlement involving Truist Bank, you may be entitled to a cash payment. This legal matter, known as Truong v. Truist Bank, concerns allegations that the bank violated the Telephone Consumer Protection Act (TCPA) by making unauthorized calls or sending text messages to individuals without their prior express consent.
Navigating class action settlements can often feel overwhelming, but the process is designed to be straightforward for eligible participants. This article provides a clear, step-by-step guide on how to determine if you are a class member, what steps you need to take to claim your share of the settlement, and the important deadlines you must meet to protect your rights.
Understanding the Truist Bank Settlement
The settlement was reached to resolve a lawsuit claiming that Truist Bank (or its predecessors, such as SunTrust or BB&T) used automated dialing systems or artificial voices to contact people on their cell phones. Under the TCPA, companies are generally prohibited from making these types of contacts unless the recipient has given clear permission.
By settling the case, Truist Bank does not admit to any wrongdoing. Instead, both parties agreed to a settlement to avoid the costs and risks of a lengthy trial. This agreement created a fund that will be used to pay eligible class members who submit valid claims by the required deadline.
Who Is Eligible to Participate?
Eligibility is typically based on whether your phone number was included in the bank’s records as having received specific types of calls or texts during a certain timeframe. You are generally considered a member of the settlement class if:
- You were the subscriber or primary user of a cellular telephone number.
- You received a call or text message from Truist Bank (or its predecessors) that was made using an automated system or a prerecorded voice.
- The contact occurred within the specific date range identified in the settlement agreement (usually spanning several years prior to the settlement date).
- You did not provide prior express consent to receive such communications.
Most eligible individuals will have received a notice via mail or email containing a unique Claim ID and PIN. If you did not receive a notice but believe you are eligible, you can still search the settlement database using your phone number on the official administrator website.
Step-by-Step Guide to Filing a Claim
Filing a claim is the only way to receive a payment from the settlement fund. Follow these steps to ensure your submission is processed correctly:
1. Locate Your Notice
Check your mail or email for a formal notice regarding the Truong v. Truist Bank settlement. This document contains vital information, including your personalized credentials for the online filing portal. Keeping this notice handy will make the process much faster.
2. Visit the Settlement Portal
Access the official settlement administrator’s website. Look for a button or link labeled “Submit a Claim” or “File a Claim Online.” This is the most efficient way to submit your information and receive confirmation of your filing.
3. Enter Your Information
Provide your Claim ID and PIN if you have them. If you do not have these details, you will likely need to provide your full name, current mailing address, and the phone number that received the unauthorized calls. Accurate contact information is crucial, as this is where your payment will be sent.
4. Choose Your Payment Method
Many modern settlements offer digital payment options. You may be able to choose between a physical check, a direct deposit, or a digital payment through services like PayPal or Venmo. Selecting a digital option often results in faster receipt of funds once the settlement is finalized.
5. Submit and Save Your Confirmation
Once you have completed the form, review it for accuracy and click submit. You should receive a confirmation number. Save this number for your records, as it serves as proof that you filed your claim before the deadline.
Important Deadlines and Dates
In any class action case, timing is critical. There are several key dates you must keep in mind to ensure you don’t lose your right to a payout or your right to sue the bank independently.
- Claim Filing Deadline: This is the final date by which your claim must be submitted online or postmarked if sent by mail. Missing this date means you will not receive a payment.
- Exclusion (Opt-Out) Deadline: If you wish to sue Truist Bank on your own for these specific issues, you must “opt out” of the settlement by this date. If you opt out, you will not receive any money from this settlement.
- Objection Deadline: If you remain in the settlement but disagree with its terms, you must file a written objection by this date.
- Final Approval Hearing: The court will meet on this date to decide whether the settlement is fair and reasonable. Payments are typically distributed only after the court grants final approval and any subsequent appeals are resolved.
How Much Money Can You Expect?
The exact amount of each payment depends on several factors, primarily the total number of valid claims submitted. The settlement fund is a fixed amount; after administrative costs, attorney fees, and lead plaintiff awards are deducted, the remaining balance is divided equally among all eligible claimants.
While it is difficult to predict the exact dollar amount, TCPA settlements often result in payments ranging from $20 to $100 per person, though this can vary significantly. It is important to remember that these payments are not immediate and often take several months to be processed following the final court hearing.
What Happens if You Do Nothing?
If you do nothing, you will receive no payment from the settlement fund. Furthermore, you will give up your right to sue Truist Bank in the future regarding the specific legal claims addressed in this lawsuit. If you believe you are eligible, taking the few minutes required to file a claim is highly recommended.
Finding More Information
If you have questions about your specific eligibility or the status of your claim, the best resource is the Settlement Administrator. You can typically find a “Frequently Asked Questions” (FAQ) section on the official settlement website, or you can contact the administrator via the phone number or email address provided in your settlement notice.
Staying informed about your consumer rights is essential in today’s digital age. For more guidance on managing your finances, protecting your privacy, and understanding legal settlements, explore our other helpful articles on consumer protection and everyday legal rights.