RiverLink is the all-electronic tolling system used for three major bridges connecting Louisville, Kentucky, and Southern Indiana. Because these bridges do not have physical toll booths, drivers must use transponders or pay invoices sent via mail based on their license plate information. Managing your account correctly is the best way to ensure you pay the lowest possible rates and avoid unnecessary late fees.
This guide provides a straightforward breakdown of how to pay your bills, set up a new account, and choose the right transponder for your needs. Whether you are a daily commuter or a one-time visitor to the area, understanding how the system works will save you time and money.
Understanding the RiverLink Tolling System
The RiverLink system covers three specific bridges: the I-65 Abraham Lincoln Bridge, the I-65 John F. Kennedy Memorial Bridge, and the SR 265 Lewis and Clark Bridge. These bridges utilize sensors and cameras to identify vehicles as they cross. There is no option to pay with cash while driving across the bridge, which helps maintain a steady flow of traffic.
There are two primary ways to pay for these crossings. The first is through a prepaid account using a transponder, which offers the lowest rates. The second is via the Pay by Mail system, where an invoice is sent to the registered owner of the vehicle. This second option is more expensive because of the administrative costs associated with identifying the vehicle and mailing the bill.
How to Pay Your RiverLink Toll Bill
If you do not have a prepaid account, you will receive an invoice in the mail. It is important to pay these promptly to avoid late fees, which can escalate quickly. Here are the primary methods for paying your bill.
Paying Online
The fastest and most convenient way to settle a toll is through the official RiverLink website. To do this, you will need the invoice number and the license plate number associated with the vehicle. Once logged in, you can pay using a credit card, debit card, or an ACH transfer from your bank account.
Paying by Phone
If you prefer to speak with a representative or use an automated system, you can call the RiverLink customer service center. This is a good option if you have questions about specific charges or if you are having trouble accessing the website. Be sure to have your invoice handy before you call.
Paying by Mail
Every invoice includes a payment coupon. You can mail a check or money order to the address listed on the statement. Never send cash through the mail. Ensure you write the invoice number on your check to verify the payment is applied to the correct account.
In-Person Payments
For those who prefer to handle business in person, there are customer service centers located in both Louisville and Jeffersonville. These centers can accept various forms of payment and can also help you set up a permanent account if you plan on crossing the bridges frequently.
Setting Up a Prepaid Account
For frequent travelers, setting up a prepaid account is the most cost-effective choice. Account holders pay significantly less per crossing than those who use the Pay by Mail system. To get started, you will need to register your vehicle and make an initial deposit into your account.
Choosing the Right Transponder
When you open an account, you will need to choose a transponder. There are generally two types available:
- RiverLink Local: This is a small sticker that adheres to your windshield. It is free for account holders but only works on the three local bridges. It cannot be moved between vehicles.
- RiverLink E-ZPass: This is a hard-shell transponder that costs a small fee. The advantage of this device is that it is compatible with E-ZPass systems in 18 other states. This is the best choice for people who travel frequently throughout the Northeast or Midwest.
Maintaining Your Balance
A prepaid account requires a positive balance. Most users choose to set up “auto-replenishment,” which automatically charges a saved credit card when the account balance falls below a certain threshold. This ensures you always pay the lowest rate and never receive a surprise invoice in the mail.
How to Avoid Late Fees and Penalties
Late fees are a common frustration for drivers, but they are easily avoidable with a bit of proactive management. The system is designed to reward those who pay early or maintain an active account.
- Update Your Address: If you move, ensure your vehicle registration is updated with the DMV. RiverLink sends invoices to the address on file for your license plate. If the mail goes to an old address, you may miss the payment deadline.
- Monitor Your Email: Account holders receive notifications when their balance is low or if a payment fails. Make sure these emails are not going to your spam folder.
- Check for Failed Payments: If your credit card expires or is cancelled, your auto-replenishment will fail. Check your account settings annually to ensure your payment information is current.
Frequently Asked Questions
What if I lost my invoice?
If you know you crossed a bridge but haven’t received a bill or have lost it, you can search for outstanding tolls on the RiverLink website using your license plate number. It is better to check manually than to wait for a second notice, which may include a late fee.
Can I use an E-ZPass from another state?
Yes. If you already have an active E-ZPass from another state, such as Ohio or Indiana, you do not need to set up a new RiverLink account. The sensors will detect your existing transponder and charge your account at the transponder rate.
What happens if I don’t pay?
Failure to pay tolls can lead to significant penalties. This includes mounting late fees, the involvement of collection agencies, and potentially a registration hold on your vehicle, which prevents you from renewing your license plates until the debt is settled.
Summary of Best Practices
Managing your bridge crossings doesn’t have to be complicated. By following these simple steps, you can ensure a smooth experience:
- Set up a prepaid account if you cross the bridges more than once or twice a year.
- Choose the E-ZPass transponder if you travel outside of the Louisville area.
- Keep your payment information and vehicle registration up to date.
- Pay any mailed invoices immediately to avoid the $5.00 or higher late penalties.
By staying on top of your account, you ensure that your travel across the Ohio River remains fast, efficient, and affordable. For more tips on managing your daily travel and understanding local infrastructure, feel free to explore our other guides on transportation and online bill payment systems.